Contact Your Child's Teacher
We believe, in the first instance communication is better face to face wherever possible but we know that this is not always possible. We therefore set up our year group emails for parents to communicate with their child’s teacher.
Teachers can be contacted through the school office or through year group emails. These are:
nursery@barnehurstfederation.co.uk
reception@barnehurstfederation.co.uk
Year1@barnehurstfederation.co.uk
Year2@barnehurstfederation.co.uk
Year3@barnehurstfederation.co.uk
Year4@barnehurstfederation.co.uk
Year5@barnehurstfederation.co.uk
Year6@barnehurstfederation.co.uk
All communication about absence, pick up arrangements, school meals and urgent messages need to go through the school office on admin@barnehurstfederation.co.uk.
Please be aware that these mailboxes are not monitored outside of working hours and any urgent messages and enquiries should be directed to the school office. Teachers will endeavour to respond to emails within 48 hours.
Guidelines for using the Emails
We would like to share with parents some guidelines of how the emails should be used to ensure effective communication for the benefit of all.
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Emails from parents to the class teacher should be primarily used for information sharing – parent emails to school work best when they are brief and informative.
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Emails should not be used to replace meetings or telephone calls where these are the more appropriate way of following up on queries/issues (particularly those related to academic progress, learning expectations, or behavioural issues). If you require the teacher to call you, please email the year group email and they will get in touch when they are available.
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Emails will not be read at weekends and during holidays.
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Please keep your e-mails succinct and to the point: less than 8 lines is appreciated. Please do not send long, highly detailed e-mails relating to a concern - simply send an e-mail requesting a face-to-face meeting outlining the reason for the meeting.
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If you wish to make a complaint, please do so through the admin@barnehurstfederation.co.uk not through year group emails
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Teachers are not expected to read parent emails between 8:40 and 15:45 when they are teaching (and often they will be involved in after school training and meetings meaning they may not read emails until the following day)
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If parents need to convey urgent information, they should always email or telephone the school office in the first instance (copying the year group)
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If parents do raise a concern, an initial response or acknowledgment should usually be provided to parents within 48 hours (Monday to Friday). This will then be followed up in whatever manner is appropriate and agreed (which may include arranging an opportunity to find out more details)
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Emails should always be respectful and constructive as the tone and intent of email can easily be misunderstood
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Teachers will forward parent emails to a member of the leadership team for support where the email does not meet the guidelines set out or where the issues raised are complicated and require leadership involvement.
